PRODUCT MAINTENANCE

PMAM’s resource-driven practices and time tested solutions provide ease of product maintenance and support.

Overview

PMAM offers a wide range of Product Support services to enable customer satisfaction while reducing the cost of the overall support and making it more widely available.

Our support services ensure that urgent issues are resolved on high priority.

The maintenance process typically begins with taking full responsibility and addressing user needs.

We carefully access the full process by reviewing the status of bugs, changing requests and rectifying the reported issues.

Key Highlights

RAPID ISSUE RESOLUTION

ROBUST CONFIGURATION MANAGEMENT STRATEGY

MIGRATION AND CONVERSION

RAPID ISSUE RESOLUTION

PMAM understands that in order to build the confidence of the customer about the product, it is essential to provide 24X7 customer support and cater to production issues on the highest priority.

PMAM has a defect tracking system which helps manage and delegate issues to the team systematically and provides reports to analyze defects identify root cause and work on corrective actions.

ROBUST CONFIGURATION MANAGEMENT STRATEGY

Change is an inevitable part of any software development life cycle and more so for products. An adequate Software Configuration Management (SCM) can help even the largest, most complex project teams manage change, so they can deliver higher quality products faster.

PMAM has mastered the SCM principles and practices over the years and help clients implement best practices of SCM to effectively manage configurations and baselines, maintain code repositories and manage multiple releases.

MIGRATION AND CONVERSION

PMAM has specialized expertise in migrating legacy applications to newer technologies. Some of our clients get exclusive services like migrating existing applications and data to their products.

RAPID ISSUE RESOLUTION

ROBUST CONFIGURATION MANAGEMENT STRATEGY

MIGRATION AND CONVERSION

Approach

We follow an Iterative development lifecycle for the execution of our procedures. This lifecycle ensures continuous and controlled refinement of the requirements, architecture, design, and code of the system. By working on such carefully planned iterations, PMAM uncovers important issues, avoiding any faulty assumptions or faulty end products. Every iteration is created with a strong detailing base to provide all team members a clear and unambiguous understanding of the iteration's objectives, scope, and evaluation criteria.

We thus, execute our processes with the help of extensive planning, understanding the requirements, analysis & design, implementation, deployment, testing and evaluation.

PMAM Project Management system is the outcome of years of practical experiencing in managing teams and delivering projects. PMAM’s PPMS software helps develop project plans for communication, training, measurement, data, risk, quality, scope and schedule.
PPMS essentially focuses on achieving the following:

Enhance Team Collaboration
Better Project Planning
100% Transparency for all Stakeholders
Effective Monitoring and Controlling
Process Check Gates
Valuable Status Reporting

PMAM has more recognized technical certifications and recognitions than any other company providing alarm administration services. To achieve our objective to constantly deliver quality services to our customers and to identify further areas of improvement, PMAM has achieved the several IT Awards and certifications.

SEI CMMi Level 3 Certified Company
Microsoft “Sequel 2005 Front Runner Status”
Microsoft Gold Certified Partner
Microsoft ISV (Independent System Vendor)
Microsoft Custom Development Solutions Competency Certification

EXECUTION

We follow an Iterative development lifecycle for the execution of our procedures. This lifecycle ensures continuous and controlled refinement of the requirements, architecture, design, and code of the system. By working on such carefully planned iterations, PMAM uncovers important issues, avoiding any faulty assumptions or faulty end products. Every iteration is created with a strong detailing base to provide all team members a clear and unambiguous understanding of the iteration's objectives, scope, and evaluation criteria. We thus, execute our processes with the help of extensive planning, understanding the requirements, analysis & design, implementation, deployment, testing and evaluation.

PPMS

Enhance Team Collaboration
Better Project Planning
100% Transparency for all Stakeholders
Effective Monitoring and Controlling
Process Check Gates
Valuable Status Reporting

PARTNERSHIPS & CERTIFICATIONS

CMMi Level 3 Certification: PMAM was appraised to be CMMi Level 3 and received its official designation on October 24th, 2008. Very few companies have attained this prestigious certification worldwide.

Microsoft Gold Certified Partner: We are a Microsoft Gold Certified Partner, a designation that is the highest endorsement from Microsoft and is earned by only a select group of elite Microsoft business partners that can demonstrate the robust, efficient and fully scalable implementations of Microsoft technologies.

Microsoft (Independent System Vendor): PMAM is a Microsoft ISV (Independent System Vendor) Partner, officially certified as being equal to/better than Microsoft’s own competency.

Microsoft Custom Development Solutions Competency Certification: We have achieved Custom Development Solutions Competency certification by Microsoft.

Client Testimonials

Our company has several information technology initiatives underway and PMAM has been an integral part of each initiative. The professionalism and quality of service by PMAM has exceeded our expectations

Large Insurance Company

Senior Vice President -Technical Services

We have been working with PMAM for a little over 30 months now and it has been a great experience. We have taken our legacy product and maintaining it as well as working with the team at PMAM to maintain & create our new browser based software. Thank you all for working with us and creating a new and exciting product for our Marketplace

Large Healthcare Management Company

CEO

We awarded an Internet application for development to PMAM Corporation. This application uses Microsoft Technologies; our experience during the term of this project was excellent. We feel comfortable recommending PMAM to other clients who need fast, high quality development. Communication between the Indian team and us was very effective

Large Data Management Company

President

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