PRODUCT MAINTENANCE

PM AM’s resource-driven practices and time tested solutions provide ease of product maintenance and support.

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Overview

PM AM offers a wide range of Product Support services to enable customer satisfaction while reducing the cost of the overall support and making it more widely available.

Our support services ensure that urgent issues are resolved on high priority.

The maintenance process typically begins with taking full responsibility and addressing user needs.

We carefully access the full process by reviewing the status of bugs, changing requests and rectifying the reported issues.

Key Highlights

RAPID ISSUE RESOLUTION

ROBUST CONFIGURATION MANAGEMENT STRATEGY

MIGRATION AND CONVERSION

RAPID ISSUE RESOLUTION

PM AM understands that in order to build the confidence of the customer about the product, it is essential to provide 24X7 customer support and cater to production issues on the highest priority.

PM AM has a defect tracking system which helps manage and delegate issues to the team systematically and provides reports to analyze defects identify root cause and work on corrective actions.

ROBUST CONFIGURATION MANAGEMENT STRATEGY

Change is an inevitable part of any software development life cycle and more so for products. An adequate Software Configuration Management (SCM) can help even the largest, most complex project teams manage change, so they can deliver higher quality products faster.

PM AM has mastered the SCM principles and practices over the years and help clients implement best practices of SCM to effectively manage configurations and baselines, maintain code repositories and manage multiple releases.

MIGRATION AND CONVERSION

PM AM has specialized expertise in migrating legacy applications to newer technologies. Some of our clients get exclusive services like migrating existing applications and data to their products.

RAPID ISSUE RESOLUTION

ROBUST CONFIGURATION MANAGEMENT STRATEGY

MIGRATION AND CONVERSION

Impact

BRAND MARKETING SOLUTION

PM AM in coordination with a reputed brand marketing solution Company developed a decision support system to analyze item inventory of various brands, categories.

DEVELOPMENT OF A SUCCESSFUL FRANCHISE BUSINESS WITH EFFICIENT FRANCHISE BUSINESS SOLUTION

PM AM developed an efficient franchise business solution for one of the top ranked franchise business where in online recruitment of franchisees, simplified administration of the recruitment process, generation of online and offline invoicing systems for franchisees were created.

WEB CENTRIC SOLUTION FOR QUOTE GENERATION AND PRICE CUSTOMIZATION

PM AM designed an automated system for one of the best in the merchandizing business to support work submission by the client, run day-to-day pricing and agreement generation, reduce administrative costs and drive pricing consistency with zero pricing errors.

Approach

We follow an iterative development lifecycle for the execution of our procedures. This lifecycle ensures continuous and controlled refinement of the requirements, architecture, design, and code of the system.

By working on such carefully planned iterations, PM AM ensures delivery of error-free, high quality end products. In every iteration, all team members get a clear understanding of objectives, scope, and evaluation criteria. We execute our processes with the help of extensive planning, understanding the requirements, analysis & design, implementation, deployment, testing, and evaluation.

PM AM Project Management System (PPMS) is the outcome of years of experience in managing teams and delivering projects. PPMS software helps to develop project plans for communication, training, measurement, data, risk, quality, scope, and schedule.

PPMS essentially focuses on achieving the following:

Enhanced Team Collaboration
Better Project Planning
100% Transparency for all Stakeholders
Effective Monitoring and Controlling
Process Check Gates
Valuable Status Reporting

To achieve our objective to constantly deliver quality services to our customers and to identify further areas of improvement, PM AM has achieved several IT awards and certifications.

SEI CMMI Level 3
Microsoft Sequel 2005 Front Runner Status
Microsoft Gold Certified Partner
Microsoft ISV (Independent System Vendor)
Microsoft Competency in Custom Development Solutions

Execution

PPMS

Enhanced Team Collaboration
Better Project Planning
100% Transparency for all Stakeholders
Effective Monitoring and Controlling
Process Check Gates
Valuable Status Reporting

Partnerships and Certifications

To achieve our objective to constantly deliver quality services to our customers and to identify further areas of improvement, PM AM has achieved several IT awards and certifications.

SEI CMMI Level 3
Microsoft Sequel 2005 Front Runner Status
Microsoft Gold Certified Partner
Microsoft ISV (Independent System Vendor)
Microsoft Competency in Custom Development Solutions

Clients

Client Testimonials

Our company has several information technology initiatives underway and PM AM has been an integral part of each initiative. The professionalism and quality of service by PM AM has exceeded our expectations.

Large Insurance Company

Senior Vice President -Technical Services

We have been working with PM AM for a little over 30 months now and it has been a great experience. We have taken our legacy product and maintaining it as well as working with the team at PM AM to maintain & create our new browser based software. Thank you all for working with us and creating a new and exciting product for our Marketplace.

Large Healthcare Management Company

CEO

We awarded an Internet application for development to PM AM Corporation. This application uses Microsoft Technologies; our experience during the term of this project was excellent. We feel comfortable recommending PM AM to other clients who need fast, high quality development. Communication between the Indian team and us was very effective.

Large Data Management Company

President

I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. As we discussed, the project consists of the development of a multi-functional tiered centralized management system that will allow us to manage certain processes for our clients at their locations. In the following days we will get together to discuss the particulars of each stage of the development lifecycle. I am happy to award you and PM AM Corp, this project and look forward to many more in the very near future.

Large Staffing Company

I wanted to let you know that we recently reviewed the partnership between PM AM Corporation and our company that we started 18 months back in May 2001 and I have very positive and encouraging feedback from our PM, MIS Director and users on the speed and quality of work done by your team in India.

Large Merchandising Company

CIO

I wanted to take a few moments and let you know that the development of our website went above and beyond all expectations. Our site went from a rather mundance simplistic site to an exciting, eye-catching, easy to follow tool for our clients and prospective clients.

Large Consultant

We just wanted to send you a quick thank you for the services of PM AM Corporation over the past few months. As a software development company for the logistics industry, and a Microsoft Certified Partner, we have strong internal development resources.

Large public accounting firm

This is a letter of recommendation for PM AM Corporation based upo work that has been done in efforts to help improve our website. We had awarded PM AM Corporation the project of remodeling cur existing website. Our experience with PM AM during the term of this project has been above satisfactory. PM AM demonstrated a high quality of standard during the design, testing, and implementation phases of the project. This project was offshore based, communication between India and ourselves was more than effective. It is our estimate that by partnering with PM AM we were able to save an estimated 50% of the budgeted amount for the project.

Large Staffing Company

I would like to extend my sincere appreciation and satisfaction in a recently completed project management for a pressage solutions customer. The project was a huge success resulting in a very satisfied customer.

Large Managed Service Provider

I just wanted to let you know about the excellent work that your team has been providing for our Company. On more than one occasion, PM AM has gone over and above our expectations in order to meet and exceed our needs and goals.

Large Company

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