Careers

PMAM is seeking an experienced Supervisor of Customer Service based in Dallas, Texas to provide leadership, management and administration for our call center and back office processing center.

PURPOSE OF THE POSITION
The primary responsibility is to manage the day-to-day operations as well as drive best-in-class performance across all key performance indicators including but not limited to: customer satisfaction, operational efficiency, service levels, first contact resolution, customer effort and error rates. The ideal candidate will have experience establishing and implementing processes and procedures for an in-bound and out-bound high-volume customer service operation.
This position requires a strong background in managing people and processes and strong computer skills. The Customer Service Supervisor will be responsible for providing guidance and direction to the Collections, billing, payment processing and customer service staff to accomplish daily/weekly/monthly targets, coordination of activities between customer service team and other departments. This position will also conduct complex analysis and produce statements / reports on a daily/weekly/monthly basis.
This position requires a high level of accuracy and adherence to strict time line. This position is extremely fast-paced, and the ideal candidate must be detail oriented, be able to work well under pressure, and meet hard deadlines.

Duties

• Provide leadership, facilitation and development of team members to meet or exceed customer service objectives.
• Plan, prioritize, assign, supervise and review the workflow for timely and accurate info to customers.
• Collaborate with executive management to build / improve polices, programs and training for call center SOPs in rapid growth entrepreneurial environment.
• Perform quality audits to ensure and identify areas of opportunity within the team.
• Provide daily, weekly monthly status reports on employee performance.
• Identify accounts and load the calls for collections daily.
• Provide leadership for the call center team - including managing both the inbound and outbound staff and Alarm programs
• Respond to and resolve difficult and sensitive customer inquiries and complaints as needed.
• Monitor call flow and phone activity between customers and staff to ensure quality and consistent superior customer experience is being provided.
• Regular review of departmental processes to execute process improvement opportunities.
• Experience working with government agencies is a plus.

Requirements:

• 5+ Years Call Center Supervisor Experience
• Experience working with and strong knowledge of a dialer system
• Proven success in collections environment
• Expertise in utilizing key metrics to evaluate and recommend best practices for call center operations
• Excellent customer interface and customer focus skills
• Demonstrated organizational and project management skills
• Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion
• Proficient in Microsoft Office including Excel
• Good written and verbal communication skills.
• Understands key metrics and thorough understanding of analysis
• Applicants must have no criminal record; a comprehensive background check will be performed.

Job Description:

As a Sales Representative with a specialization in the public sector and law enforcement, you will play a pivotal role in identifying and qualifying potential leads for our software-as-a-service (SaaS) solutions within government agencies, law enforcement departments, and related entities. Your expertise in understanding the unique challenges and regulatory requirements of the public sector will be crucial in generating qualified leads that align with our offerings. This role requires a deep understanding of both the public sector landscape and our software solutions.

Key Responsibilities:

• Conduct thorough market research to identify government agencies, law enforcement departments, and other public sector entities as potential customers.
• Identify and source potential leads within the public sector and law enforcement through various channels, including online research, industry events, and networking.
• Engage with identified leads through outbound calls, emails, and other communication methods.
• Qualify leads by assessing their needs, challenges, and readiness for our SaaS solutions.
• Effectively communicate the value proposition of our SaaS solutions, highlighting how they address specific pain points within the public sector and law enforcement.
• Maintain accurate and organized lead information within our CRM system.
• Update lead status, interactions, and other relevant details to ensure a streamlined lead management process.
• Provide detailed lead insights to assist the sales team in tailoring their approach.
• Stay informed about regulatory and compliance requirements within the public sector and law enforcement domain.
• Position our solutions as compliant and aligned with industry standards.
• Track lead generation metrics, such as the number of qualified leads, conversion rates, and overall effectiveness of lead generation efforts.
• Provide regular reports to management on lead generation performance.

Qualifications:

• 3+ years of experience in lead generation or sales within the public sector or law enforcement domain.
• Strong understanding of the challenges, regulations, and dynamics of government agencies and law enforcement.
• Excellent communication skills, both written and verbal.
• Ability to effectively engage with potential leads through calls, emails, and other communication methods.
• Familiarity with CRM tools and lead management systems.
• Self-motivated, proactive, and capable of working independently.
• Willingness to continuously learn and adapt to changing industry trends and customer needs.

Join our team as a Sales Representative focusing on the public sector and law enforcement and contribute to the growth of our customer base in these domains. We offer a competitive compensation package and opportunities for professional development within our dynamic organization.

About PM AM HCM:

PM AM HCM is a leading provider of policy and accreditation management solutions tailored for the public safety sector. With a strong presence across the nation, we are committed to simplifying administrative tasks for agencies through our premier service offerings.

Position Overview:

We are seeking a highly motivated and results driven HCM Sales Executive to join our dynamic team. The ideal candidate will be passionate about leveraging innovative solutions to address the evolving needs of public safety agencies. As an HCM Sales Executive, you will play a pivotal role in driving the growth of PM AM HCM by effectively promoting our policy and accreditation management platform to prospective clients.

Responsibilities:

• Identify and cultivate relationships with key decision-makers within public safety agencies, including police departments, fire departments, emergency medical services, and other relevant organizations.
• Actively prospect and generate leads through various channels, including cold calling, networking events, industry conferences, and referrals.
• Conduct thorough needs assessments and demonstrate how PM AM HCM's solutions can address the specific challenges and pain points faced by potential clients.
• Collaborate with the marketing team to develop targeted sales collateral, presentations, and proposals tailored to the unique requirements of each prospect.
• Effectively manage the sales pipeline, from initial contact through contract negotiation and closing, ensuring timely follow-up and engagement with prospects.
• Stay informed about industry trends, competitor offerings, and regulatory requirements to maintain a competitive edge in the market.
• Provide ongoing support to existing clients, fostering long-term relationships, and identifying opportunities for upselling and cross-selling additional services.

Qualifications:

• At least 4 years of experience in software sales.
• Bachelor’s degree in business administration, Marketing, or related field.
• Proven track record of success in B2B sales, preferably within the software or technology industry.
• Knowledge of the public safety sector and familiarity with policy management, training, accreditation, or related areas is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work independently and as part of a collaborative team in a fast-paced, results-oriented environment.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits:

• Competitive base salary with uncapped commission potential.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for professional development and advancement within a growing company and a supportive team environment.

Join Our Team:

If you are passionate about making a meaningful impact in the public safety sector and thrive in a challenging yet rewarding sales environment, we invite you to apply for the HCM Sales Executive position at PM AM HCM. Join us in revolutionizing policy and accreditation management for agencies nationwide!

PMAM Corporation, a Dallas based company celebrating 25 years of success in technology, serving 600+ clients are looking for Sales Director HCM to join our growing sales team to sell our technology solutions, premier policy, certification management platform and services in many public and private sector. (e.g., law enforcement, education)

The successful candidate will lead an efficient and skilled prime organization, driving customer success, efficient go-to-market strategies, and effective deployment of a wide pool of resources. You will have proven experience of leading sales organizations, understand sales cycles, and know how to optimize investment to achieve maximum potential.

The responsibilities of this position will primarily be focused on developing new business through consultative selling to decision makers through heavy prospecting in acquiring new logos, a hunter type sales personality is a perfect fit. This position will be focused on selling our Human Capital Management software.

Job description

• Responsible for sales, strategic account planning and overall relationship management for several target customers within the region.
• Develop and implement a comprehensive sales plan for each target account and or geography and their buying centers covering the full portfolio of PM AM products and services (core and emerging technologies)
• Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and loyalty for PM AM.
• Develop strong relationships with key decision makers.
• Proactively develop large project opportunities encompassing a wide range of customers and services (ex. counties and cities within the county, regional fusion centers supporting multiple cities and counties).
• Engage and lead channel partners in selling PM AM products and services to customers buying centers when appropriate.
• Develop PM AM procurement vehicles for multiple solutions to be leveraged across an entire region and multiple opportunities.
• Proactively engage PM AM executive sponsors to build a strategic relationship to position long term opportunities for PM AM.
• Must have great communication skills to articulate competitive differences and our value proposition.
• Collaborate with sales team members to enhance the sales process.
• Facilitate proper execution of transactions between sales and customer promptly, accurately and with consistent information, meeting quality metrics and exceeding customer expectations.

Qualifications:

• At least 7 years of experience in sales.
• Minimum of 4-6 years’ experience in the cloud Applications Sales industry.
• Sales management experience, in a complex solution environment, ideally with Cloud solutions.
• Must be process driven sales individual.
• Must be comfortable with cold calling.
• Demonstrated ability to articulate a strategy and plan to build a sales business based on financial objectives, territory planning, marketing plans, etc.
• Proven track record of delivering sales success personally and from a team, demonstrable experience in winning new business.
• Highly adaptable to changes in business direction, services, and needs from a potential prospect or current client.
• Individual contributor as well as team player. Strong interpersonal, oral, written communication skills and ability to present to large and small audiences.
• Ability to negotiate prices, other concessions and terms and conditions. Strong quantitative, analytical and conflict resolution abilities.
• Ability to work with all levels of the organization.
• Adept in selling High dollar value SaaS/ enterprise solutions at CXO level.

A 25-year-old technology company, PM AM Corporation serves several verticals and is headquartered in Dallas, Texas, with locations domestically and internationally. PM AM is a full-service firm with offerings in Services, Solutions and Product. We have a major presence in law-enforcement sector with 500+ customers across the country. PM AM is CMMi Level 3 certified, Microsoft Gold Certified Partner, CJIS ready (An FBI guideline) and follows best practices for product development, service, and sales.

Please visit our website: www.pmam-copsource.com and www.pmamhcm.com to learn more about PMAM, our solutions and services.

Job description:   Software Developers, Systems Software (work in Dallas, TX & various unanticipated locations throughout US) to research, design, develop & test software.

Job Requirement

• Requires Masters (or foreign educ equiv) + 12 mos relevant experience.
• Required experience must include 12 mos using Java & J2EE.
• Requires travel/relocation to various unanticipated locations throughout US.

Send resume to: PMAM Corp, 5430 LBJ Freeway, Suite 370, Dallas, TX 75240