VAi - Voice Analytics & Insights
VAi - Certified Calls. Positive Outcomes
Enhanced Sales Strategies
Identify winning sales pitches and strategies by analyzing successful calls.
Real-time Feedback for Reps
Provide actionable insights during or immediately after calls to improve closure rates.
Improved Lead Conversion
Spot opportunities and buyer intent cues through voice sentiment analysis.
Personalized Sales Coaching
Train reps with AI-curated examples of top-performing calls.
Team Collaboration
Share key call takeaways with the team to improve collective performance.
Proactive Issue Resolution
Spot customer pain points before they escalate into larger problems.
Quality Assurance Monitoring
Ensure all calls meet service-level agreements and quality standards.
Reduced Customer Churn
Address dissatisfaction signals in real-time and improve customer retention.
Optimized Workflows
Analyze repetitive tasks and suggest process automation.
Enhanced Agent Performance
Provide insights on improving empathy, tone, and response times.
Regulatory Compliance
Ensure all communication adheres to legal and regulatory standards.
Improved Debt Recovery
Identify and implement effective negotiation techniques.
Enhanced Client Experience
Personalize communication to address specific client needs and concerns.
Fraud Prevention
Detect suspicious behavior patterns in conversations.
Performance Benchmarking
Compare and optimize collector performance across teams.
Accurate Documentation
Automatically transcribe and summarize calls for detailed records.
Streamlined Case Review
Highlight critical parts of conversations for quick reference.
Risk Mitigation
Identify non-compliance issues early to avoid penalties.
Conflict Resolution
Provide clarity in disputes with verbatim call transcriptions.
Efficient Collaboration
Share summarized insights across legal teams for faster case progress.
Effective Onboarding
Speed up new hires' learning curves with AI-evaluated calls.
Continuous Improvement
Provide teachers or trainers with actionable insights to enhance lessons.
Student Engagement
Analyze student interactions to identify areas for personalized guidance.
Training Optimization
Highlight gaps in knowledge and recommend training materials.
Seamless Knowledge Sharing
Enable trainers to distribute key insights and strategies across teams.
Our company has several information technology initiatives underway and PM AM has been an integral part of each initiative. The professionalism and quality of service by PM AM has exceeded our expectations.
We have been working with PM AM for a little over 30 months now and it has been a great experience. We have taken our legacy product and maintaining it as well as working with the team at PM AM to maintain & create our new browser based software. Thank you all for working with us and creating a new and exciting product for our Marketplace.
We awarded an Internet application for development to PM AM Corporation. This application uses Microsoft Technologies; our experience during the term of this project was excellent. We feel comfortable recommending PM AM to other clients who need fast, high quality development. Communication between the Indian team and us was very effective.
I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. As we discussed, the project consists of the development of a multi-functional tiered centralized management system that will allow us to manage certain processes for our clients at their locations. In the following days we will get together to discuss the particulars of each stage of the development lifecycle. I am happy to award you and PM AM Corp, this project and look forward to many more in the very near future.
I wanted to let you know that we recently reviewed the partnership between PM AM Corporation and our company that we started 18 months back in May 2001 and I have very positive and encouraging feedback from our PM, MIS Director and users on the speed and quality of work done by your team in India.
I wanted to take a few moments and let you know that the development of our website went above and beyond all expectations. Our site went from a rather mundance simplistic site to an exciting, eye-catching, easy to follow tool for our clients and prospective clients.
We just wanted to send you a quick thank you for the services of PM AM Corporation over the past few months. As a software development company for the logistics industry, and a Microsoft Certified Partner, we have strong internal development resources.
This is a letter of recommendation for PM AM Corporation based upo work that has been done in efforts to help improve our website. We had awarded PM AM Corporation the project of remodeling cur existing website. Our experience with PM AM during the term of this project has been above satisfactory. PM AM demonstrated a high quality of standard during the design, testing, and implementation phases of the project. This project was offshore based, communication between India and ourselves was more than effective. It is our estimate that by partnering with PM AM we were able to save an estimated 50% of the budgeted amount for the project.
I would like to extend my sincere appreciation and satisfaction in a recently completed project management for a pressage solutions customer. The project was a huge success resulting in a very satisfied customer.
I just wanted to let you know about the excellent work that your team has been providing for our Company. On more than one occasion, PM AM has gone over and above our expectations in order to meet and exceed our needs and goals.