insurance

We strengthen our insurance practices to prioritize cost control, exceed customer expectations, and maintain industry standards, with the ultimate goal of improving visibility and securing a competitive advantage in the market.

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Overview

At PM AM, we empower our insurance clients with a competitive advantage by harnessing our onshore-offshore agile delivery methodology, domain expertise, and innovative solutions to maximize the value derived from their IT investments.

Our clients gain access to a wealth of expertise and resources, including our business analysts, technology professionals, and implementation specialists and have embarked on initiatives aimed at enhancing the consistency and availability of internal information. However, given the collaborative nature of the insurance industry, it becomes increasingly vital to enhance the quality and exchange of information across the value chain from one participant to another.

PM AM offers a comprehensive portfolio of solutions and is dedicated to providing integrated customer support for various insurance processes. We proudly serve prominent organizations in the insurance sector, including those in Personal Lines, Commercial Lines, Life Insurance Services, and Reinsurance & Broking.

Key Highlights

Insurance Specific Work

Experience Snapshot

Delivering Business Value

PM AM CRM for Insurance Brokering Industry

Forms Development Speciality

Insurance Specific Work

PM AM has product & development experience in the following areas of Insurance:

New Business and Quotation Management
Underwriting Management
Policy Administration
Claims Processing
PM AM CRM for Brokers
Genius
  -Product Definitions
  - Housekeeping
  - Policy Administration
  - Claims Administration
  - GRE Extracts

Policy Forms Implementation
Document generation and management (ITP)
Underwriting Systems
Web Solutions
Business Intelligence Reporting
System Integrations (TPA and GL package interfaces, ETL tools)
Migration strategies ( Legacy system conversions)
Production Support

INSURANCE CARRIER:
Underwriting

Manage underwriting information
Evaluate Insured’s exposure and risk
Adjust Rating Parameters
Policy Creation

Policy Servicing

Issuing Policy packs and legal documents
Review and underwriter change requests
Manage mid-term policy change
Renewals

Loss Control

Managing inspection reports & performing analysis

Claims

Manage documents and legal notices
Manage expenses and litigation information

INSURED
Distribution

Qualify and evaluate
Capturing Application and Underwriting information
Policy and Claims Documentation

BROKER
Manage

Approving broker business
Managing Insured Accounts
Manage Quoting process
Submit application and negotiate policy terms
Facilitate policy execution

Experience Snapshot

PM AM’s Insurance Practice
"Our Insurance team with 10,000 man months of Insurance projects experience can help our customers derive quick-wins like cost savings while maintaining a definite vision of the long-term horizon to ensure that our customer WINS in the future".

Process Areas/ Applications

Underworking Workflow
Litigation Management
Loss Control Inspection
Claims Processing
Reporting

Competency Centres

Microsoft Technologies
Java Technologies
Business Intelligence
Data warehousing
Insurance Specific Testing
Migration & Support

IT Service Offerings

Application Development, and Maintenance (ADM)
Migration
Legacy Modernization
Package Implementation
Product Maintenance and Support

Testing

Testing and Automation Competency Centre
Test Management Tool (QTP)

Application Development & Maintenance

Application Development
Maintenance
Legacy Modernization

Product Management

Implementation of 3rd Party Insurance Products
Product Maintenance

System Integration

EDI Interfaces
Product Integration
Data Migration

Document Management Solutions

Form Maintenance
ITP

Delivering Business Value

Fortune 500 Specialty Insurer

PM AM has contributed to the savings of more than $ 10 million in 3 years.
Improved customer processed refinement and standardization.

Fortune 500 “AA” rated Specialty Lines Insurer

Implementation Partner for their Document Management strategy.
Improved System availability and accelerated claims processing.

Implemented production support competency centre leading to 40% higher productivity and 60% reduction in defects.

PM AM CRM for Insurance Brokering Industry

PM AM CRM is a free hosted solution which can be effectively used by Insurance Brokers.

PM AM CRM is designed for an effective lead management to only capture the data that is necessary to produce an accurate quote through various proposal forms which are in-built in our system according to the Insurers you work with.

PM AM CRM integrates seamlessly with every aspect of a business, providing time effective and flexible online system available today. “No paper work”.

PM AM CRM WORKFLOW:
New Applicant

Lead Management
Email campaigns to potential Insured’s
Follow up schedules for quoting and binding new business
Surveys on agency interaction

Insurance Carriers

Multiple Quote Management
Underwriter Communications (Quoting & Rating Negotiations)
Contact Management
Policy and Endorsement Management

Existing Insureds

Proposal Management

Renewal business follow up schedules
Contact Management
Centralized Policy Servicing
Document Management
Automated Notifications

Forms Development Speciality

PM AM has deep experience in handling content generation and management for property and casualty (P&C) insurance domain in US market as well as South America. In a highly regulated P&C industry, ensuring compliance with each state specific regulation remains an on-going challenge. Inability to send accurate forms during policy issuance process or to send legally worded correspondence letters poses a large risk with liability open to being assumed by the insurance company.

PM AM has experience in developing customizable applications with rule based content construction, triggering and printing ability. We have a highly configurable engine for policy forms selection with dynamic content generation. Our web based forms configuration tool allows quick searching and updating of forms, rules and templates for both standard ISO and company specific insurance forms. It has been designed to automatically populate variable data within forms, from different source systems to increase operational efficient and ensure accuracy.

We have extensive experience in designing, developing and maintaining forms for standard insurance as well as excess & surplus with all the major lines of business; General Liability, Professional Liability, Agricultural Liability, Internet Liability, Cargo Liability, Property, Inland Marine, Environmental, Auto, Marine, Surety and Worker Compensation. Along with that we offer multilingual policy forms development in Spanish and Portuguese.

FORMS DEVELOPMENT SPECIALITY

Insurance Specific Work

Experience Snapshot

Delivering Business Value

PM AM CRM for Insurance Brokering Industry

Forms Development Speciality

Approach

We employ an iterative development lifecycle to execute our procedures, guaranteeing the continuous and controlled refinement of the system's requirements, architecture, design, and code.

Through meticulous iteration planning, PM AM ensures the delivery of error-free, high-quality end products. Each iteration provides all team members with a comprehensive grasp of the objectives, scope, and evaluation criteria. Our processes are executed through comprehensive planning, understanding of requirements, analysis and design, implementation, deployment, testing, and evaluation.

The PM AM Project Management System (PPMS) is the result of years of substantial team management and project delivery expertise. The software aids in the development of project plans that span a range of topics such as coordination, instruction, measurement, data handling, risk management, quality assurance, scope definition, and scheduling.

The major goals are to realize:

Increased Team Collaboration.
Project Planning Improvements.
Complete Transparency for all stakeholders.
Effective Control and Monitoring.
Procedural checkpoints.
Important Status Updates.

To achieve our objective to constantly deliver quality services to our customers and to identify further areas of improvement, PM AM has achieved several IT awards and certifications.

SEI CMMI Level 3
Microsoft Sequel 2005 Front Runner Status
Microsoft Gold Certified Partner
Microsoft ISV (Independent System Vendor)
Microsoft Competency in Custom Development Solutions

Execution

PPMS

Increased Team Collaboration.
Project Planning Improvements.
Complete Transparency for all stakeholders.
Effective Control and Monitoring.
Procedural checkpoints.
Important Status Updates.

Partnerships and Certifications

To achieve our objective to constantly deliver quality services to our customers and to identify further areas of improvement, PM AM has achieved several IT awards and certifications.

SEI CMMI Level 3
Microsoft Sequel 2005 Front Runner Status
Microsoft Gold Certified Partner
Microsoft ISV (Independent System Vendor)
Microsoft Competency in Custom Development Solutions

Client Testimonials

Our company has several information technology initiatives underway and PM AM has been an integral part of each initiative. The professionalism and quality of service by PM AM has exceeded our expectations.

Large Insurance Company

Senior Vice President -Technical Services

We have been working with PM AM for a little over 30 months now and it has been a great experience. We have taken our legacy product and maintaining it as well as working with the team at PM AM to maintain & create our new browser based software. Thank you all for working with us and creating a new and exciting product for our Marketplace.

Large Healthcare Management Company

CEO

We awarded an Internet application for development to PM AM Corporation. This application uses Microsoft Technologies; our experience during the term of this project was excellent. We feel comfortable recommending PM AM to other clients who need fast, high quality development. Communication between the Indian team and us was very effective.

Large Data Management Company

President

I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. I am pleased we are going to begin this new project together. The work by you and your team in the past has certainly warranted the right to work on our newest project. As we discussed, the project consists of the development of a multi-functional tiered centralized management system that will allow us to manage certain processes for our clients at their locations. In the following days we will get together to discuss the particulars of each stage of the development lifecycle. I am happy to award you and PM AM Corp, this project and look forward to many more in the very near future.

Large Staffing Company

I wanted to let you know that we recently reviewed the partnership between PM AM Corporation and our company that we started 18 months back in May 2001 and I have very positive and encouraging feedback from our PM, MIS Director and users on the speed and quality of work done by your team in India.

Large Merchandising Company

CIO

I wanted to take a few moments and let you know that the development of our website went above and beyond all expectations. Our site went from a rather mundance simplistic site to an exciting, eye-catching, easy to follow tool for our clients and prospective clients.

Large Consultant

We just wanted to send you a quick thank you for the services of PM AM Corporation over the past few months. As a software development company for the logistics industry, and a Microsoft Certified Partner, we have strong internal development resources.

Large public accounting firm

This is a letter of recommendation for PM AM Corporation based upo work that has been done in efforts to help improve our website. We had awarded PM AM Corporation the project of remodeling cur existing website. Our experience with PM AM during the term of this project has been above satisfactory. PM AM demonstrated a high quality of standard during the design, testing, and implementation phases of the project. This project was offshore based, communication between India and ourselves was more than effective. It is our estimate that by partnering with PM AM we were able to save an estimated 50% of the budgeted amount for the project.

Large Staffing Company

I would like to extend my sincere appreciation and satisfaction in a recently completed project management for a pressage solutions customer. The project was a huge success resulting in a very satisfied customer.

Large Managed Service Provider

I just wanted to let you know about the excellent work that your team has been providing for our Company. On more than one occasion, PM AM has gone over and above our expectations in order to meet and exceed our needs and goals.

Large Company

Elevate your industry standards with our proven insurance practices that prioritize cost control, customer satisfaction, and market excellence.
Join us in improving visibility and gaining a competitive business edge today.

Contact us OR

972-831-7400